<div data-id="article_answer_box" class="zdcd32bd875b    custom_article_answer_box">
<div class="zdceff25c576">
<div data-id="richcontent_area" class="zd97bbc632f8">
<h1>Employee Showing as Suspended in Hello-Groom</h1>
<p class="isSelectedEnd">If an employee receives a <strong>"Your account has been suspended."</strong> message when attempting to log in to Hello-Groom, it means their account has been marked as <strong>Suspended</strong> within Hello-Groom. A manager or administrator can quickly reactivate the account and restore access.</p>
<h2>Reactivating a Suspended Employee</h2>
<ol data-spread="false" start="1">
<li>Log in to <strong>Hello-Groom</strong> using an account with <strong>Manager</strong> or <strong>Full Administrator</strong> access.</li>
<li>Navigate to <strong>Setup</strong> &gt; <strong>Employees</strong>.</li>
<li>Locate and edit the employee who is unable to log in.</li>
<li>Find the <strong>Login Status</strong> field.</li>
<li>Change the&nbsp;<strong>Login Status</strong> from <strong>Suspended</strong> to <strong>Active</strong>.</li>
<li>Click&nbsp;<strong>Save</strong>.<br><img src="https://cdn.livechat-files.com/api/file/kb/file/1959b8f5-2aed-4d09-90b1-15128f6da1a4/eedad42621-b4d3efb832473544089b.png"></li>
</ol>
<p class="isSelectedEnd">💡 <strong>QUICK TIP:</strong> Once the employee's status is changed to <strong>Active</strong> and the changes are saved, they can log in immediately—no additional setup is required.</p>
<h2>Common Use Cases</h2>
<ul data-spread="false">
<li>An employee accidentally had their account suspended.</li>
<li>Restoring access for a returning employee.</li>
<li>Resolving the <strong>"Your account has been suspended."</strong> login message.</li>
<li>Reactivating an employee after their account was temporarily disabled.</li>
</ul>
</div>
</div>
</div>

EMPLOYEE SHOWING AS SUSPENDED IN HELLO-GROOM

If an employee receives a "Your account has been suspended." message when attempting to log in to Hello-Groom, it means their account has been marked as Suspended within Hello-Groom. A manager or administrator can quickly reactivate the account and restore access.


REACTIVATING A SUSPENDED EMPLOYEE

 1. Log in to Hello-Groom using an account with Manager or Full Administrator access.
 2. Navigate to Setup > Employees.
 3. Locate and edit the employee who is unable to log in.
 4. Find the Login Status field.
 5. Change the Login Status from Suspended to Active.
 6. Click Save.
    

💡 QUICK TIP: Once the employee's status is changed to Active and the changes are saved, they can log in immediately—no additional setup is required.


COMMON USE CASES

 * An employee accidentally had their account suspended.
 * Restoring access for a returning employee.
 * Resolving the "Your account has been suspended." login message.
 * Reactivating an employee after their account was temporarily disabled.

Employees Showing Suspended

Employee Showing as Suspended in Hello-Groom

Reactivating a Suspended Employee

Common Use Cases