<div data-id="article_answer_box" class="zdcd32bd875b    custom_article_answer_box">
<div class="zdceff25c576">
<div data-id="richcontent_area" class="zd97bbc632f8">
<div>
<p class="sty__5mue0w__cls sty__8bnobu__cls"><strong>Employee Showing Suspended In Hello-Groom</strong></p>
<div>&nbsp;</div>
<div><span class="size sty__9xydxp__cls sty__l057ty__cls">If your employees are attempting to login to Hello-Groom and see this message:</span></div>
<p class="sty__c185i7__cls sty__jkjphi__cls">&nbsp;</p>
<p class="sty__de1ky6__cls sty__jb5z1x__cls"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65004114708/original/JEq5jQ-hWEuT5kk-tLJPtJvwIcTemg0E2w.png?1611755078" class="fr-fic fr-dib inline-image sty__6q19jy__cls sty__1l0vyp__cls"></p>
<p class="sty__bps3yg__cls sty__qpd23n__cls">&nbsp;</p>
<p class="sty__29lihx__cls sty__93d93o__cls"><span class="size sty__936c93__cls sty__63tsth__cls">It means their account in Hello-Groom has been marked as suspended.&nbsp;</span></p>
<p class="sty__98wath__cls sty__6px62r__cls"><span class="size sty__ku0jfn__cls sty__p7qsti__cls">&nbsp;</span></p>
<p class="sty__qm8kfn__cls sty__b8hzkk__cls"><span class="size sty__0grnz8__cls sty__v7s5jb__cls">Find someone with manager or full admin access to login to Hello-Groom, navigate to Setup, Employees, locate the employee in question and select/edit that employee.&nbsp; You should see the login status as "Suspended."&nbsp;</span></p>
<div class="sty__596zkn__cls">&nbsp;</div>
<p class="sty__6yuseh__cls sty__nqgfn9__cls"><span class="size sty__i92dvg__cls sty__gvcyl9__cls">&nbsp;set their account to active:&nbsp;</span></p>
<p class="sty__dkaf3x__cls sty__rovi6k__cls">&nbsp;</p>
<p class="sty__vtftgl__cls sty__m1qvny__cls">&nbsp;</p>
<p class="sty__35l2p7__cls sty__z1ttb6__cls"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/65004114760/original/YicnG11oc-VMS_QzrKJbmdBXF5Aptd3A3g.png?1611755211" class="fr-fic fr-fil fr-dib inline-image sty__ihwbem__cls sty__d2lee3__cls"></p>
<p class="sty__smmqz7__cls sty__uokagz__cls"><span class="size sty__t6wl8s__cls sty__yclpv8__cls">Save your changes and this employee will now be able to login.&nbsp;</span></p>
</div>
</div>
</div>
</div>

Employee Showing Suspended In Hello-Groom

 
If your employees are attempting to login to Hello-Groom and see this message:

 



 

It means their account in Hello-Groom has been marked as suspended. 

 

Find someone with manager or full admin access to login to Hello-Groom, navigate to Setup, Employees, locate the employee in question and select/edit that employee.  You should see the login status as "Suspended." 

 

 set their account to active: 

 

 



Save your changes and this employee will now be able to login. 

Employees Showing Suspended