Help Center*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.
Appointment cancellation notifications
If you would like to receive emails whenever a customer cancels an appointment through their Client Portal system, please navigate in your Hello-Groom, to Online Reservations, OLR Settings, General Settings tab, Email Settings tab and enable the cancellation notification shown here:
Don't forget to save your changes.
Once this is set, you'll receive email notifications to the email address/s you entered whenever a customer cancels their appointments through the Client Portal.